Key Areas of Responsibilities
- Responsible for system maintenance and operations
- Provide daily application support for users
- Monitor and ensure the reliability, performance and stability of business systems
- Track issues, conduct production incident analysis, and follow up on action items that arise
- Support version upgrades and system deployments
- Assist Project Manager in project management, coordination, systems implementation and modification
- Prepare user guides & any other technical documentation
- Develop tools/reports based on users requirements
Requirements
- Degree in Computer Science or IT related disciplines
- Minimum 5 years of relevant experience in in FCMs IT dept or in futures system vendors R&D team
- Strong project management and vendor management capabilities are required, with proven track record in system deployment and vendor management
- Experience in global Futures systems setup/operation is preferred, i.e., ION/FIS/ESunny etc.
- Familiar with at least one program language, e.g., Python
- Understanding of derivative market and its operations is an advantage
- Strong communication and client serving skills
- Able to work independently and a team player with proactive mindset
- Excellent command of / fluent in both spoken and written English and Chinese