Key Responsibilities
- Distributors Portal Support
- Collaborate with stakeholders to support an initiative focused on POS-related business activities.
- Facilitate the implementation of features such as e-FNA, e-quotation, e-application, and underwriting workflows for new products and ongoing improvement.
- Ensure alignment between business needs and technical solutions.
- Customer Portal Enhancement
- Work closely with cross-functional teams to expand self-service capabilities post-launch.
- Define and validate requirements for new functionalities including loan payment, claims and policy change modules.
- Monitor user feedback and recommend improvements to enhance portal usability.
- General Duties
- Lead requirement gathering sessions with business users and translate needs into actionable specifications.
- Conduct application testing and coordinate UAT to ensure quality delivery.
- Provide production support and troubleshoot issues post-deployment.
- Act as a Subject-Matter Expert (SME) for portal-related processes and systems.
Qualifications
- Proven 5 or above years of experience in business analysis within insurance
- Strong understanding of digital platforms, especially customer-facing portals and distributor tools.
- Hands-on experience in requirement documentation, testing coordination, and production support.
- Excellent communication and stakeholder management skills.
- Cantonese and English proficiency preferred.
If you're interested in this role, forward an up-to-date copy of your CV to alice.tong@hays.com.hk, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.