CS & Office Admin

Our client is seeking an Analyst to join their Client Services team in North Asia. The role involves responding to client inquiries via email or phone, ensuring timely resolution of issues, and escalating key concerns to the Line Manager for prompt and professional handling.

Selby Jennings - Hong Kong - Full time

Salary: Up to HKD50000 per annum

Your Responsibilities:

  • Handle client enquiries and maintain a log of enquiries and complaints
  • Identify the needs of prospective clients in settlement and custody services
  • Provide solutions to customer queries and foster strong client relationships
  • Occasionally visit and train clients
  • Support the Office Manager with clerical and administrative tasks to ensure smooth office operations
  • Ensure internal control systems are in place and business processes comply with company policies
  • Review invoices and prepare reports on general expenses and petty cash
  • Review and update administrative policies and procedures

Our Requirements:

  • Bachelor's Degree in Finance, Economics, or equivalent training
  • 2 to 4 years of experience in securities or banking, preferably with a custodian bank or securities house
  • Familiarity with settlement processes across various markets
  • Understanding of income processing and corporate actions
  • Fluent in spoken Mandarin and Cantonese, with excellent spoken and written English
  • Strong interpersonal skills and a customer-oriented mindset
  • Positive attitude and eagerness to learn
  • Excellent communication, analytical, and problem-solving skills
  • Team player who can adapt to the company's corporate environment
  • Proficient in MS Office
  • Ability to manage multiple tasks and priorities effectively
Apply
23264446

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