Position Description
We are currently seeking a high caliber professional to join our team as Assistance Manager / Manager, Brokerage Business under the Call center, Wealth Management. This is an expanding role designed to enhance our customer service and sales operations , with a strong emphasis on supporting the growing demand for new product services. The candidate will play a pivotal role in delivering seamless client experiences and operational excellence in this fast-evolving space.
This position may require shift duty in the future, depending on business needs and the growth plan.
Key Areas of Responsibilities
- Services - Handle customer enquiries by phone or email relating to general enquiry, products / service launch, stock trading and any service requests by clients.
- Sales - Support the account opening process, including Know Your Client (KYC) procedures and risk disclosure. Manage the client lifecycle post-account opening, including but not limited to order placements, fund transactions, and regular account reviews.
- Collaborate with internal teams to support the rollout and enhancement of virtual asset trading platforms, ensuring compliance and client readiness.
- Assist in the development and testing of Omni-channel services and / or AI chatbots to improve customer interactions.
- Conduct daily reporting, start/end of day processes, and system checks to ensure smooth operations.
- Perform outbound calls in-relation to sales, services, compliance and audit initiatives.
- Participate in system testing to ensure ongoing functionality and efficiency.
- Support ad-hoc job duties or projects as assigned by team lead.
Requirements
- Degree or above in Business / Finance discipline with minimum 3 years working experience in a call center within the financial industry is preferred.
- Experience in Omni-channel solutions, AI chatbot development, or exposure to virtual asset products and platforms is highly preferred.
- Attained relevant SFC licenses for carrying out Type 1 & Type 2 regulated activities; IIQE is a plus.
- Strong customer service mindset with high dedication to service excellence. Exceptional communication, interpersonal, and problem-solving skills with both external and internal parties.
- Solid understanding of securities trading and wealth management financial products, with growing knowledge of virtual asset offerings.
- Proficient in written and spoken English and Chinese ; fluency in Mandarin is a must.
- Ability to work effectively under pressure and collaborate as a team player.
- Candidates with more experience will be considered for a Senior Manager role.