Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Objective - To lead and manage the Corporate Actions team in delivering comprehensive securities services through efficient daily processing operations, rigorous UAT coordination, and strategic people management while ensuring optimal productivity, superior quality standards, robust risk management, and exceptional client service delivery.
- Provide operations support to daily production so as to deliver securities services with productivity, high quality, risk consciousness and excellent client service.
Responsibilities - Team Leadership & Management:Direct and mentor the Corporate Actions team to achieve operational excellence, foster professional development, and maintain high performance standards across all team members
- Daily Operations Management:Oversee end-to-end daily processing workflows, ensuring timely and accurate execution of corporate action events while maintaining strict adherence to regulatory requirements and internal procedures
- UAT Coordination:Lead User Acceptance Testing initiatives for system upgrades, new implementations, and process enhancements to ensure seamless integration and minimal operational disruption
- Operational Support:Provide strategic and tactical support to daily production activities, troubleshoot complex issues, and implement process improvements to enhance overall operational efficiency
- Quality Assurance:Maintain rigorous quality control standards, implement best practices, and ensure all deliverables meet or exceed client expectations and regulatory compliance requirements
- Risk Management:Proactively identify, assess, and mitigate operational risks while ensuring robust control frameworks are maintained across all corporate action processes
- Client Service Excellence:Drive superior client service delivery through effective communication, timely resolution of inquiries, and continuous improvement of service quality metrics
- Cross-functional Collaboration:Work closely with Team Leads and other stakeholders to ensure seamless coordination and alignment of corporate action activities with broader organizational objectives
Key Accountabilities - Accomplish the job objective and perform the principal responsibilities.
- Achieve the agreed Key Performance Indicators (KPI) annually.
Requirement - Minimum 5 years of specialized experience in Securities Operations with focused expertise in Corporate Actions processing for Hong Kong and Foreign markets, including hands-on knowledge of corporate events, entitlements, and client servicing within the securities industry
Role Structure & Career Progression
- Initial Function Assignment:Position will be primarily aligned with Corporate Actions operations, providing deep specialization and mastery of corporate action processes, systems, and regulatory requirements
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.