Your new company
- A reputable Regional Bank in HK is seeking a dynamic and experienced Manager/Senior Manager in Operations Process Re-engineering to join their team in Hong Kong. This pivotal role will drive strategic transformation initiatives across their Hong Kong and Mainland China operations hubs, enhancing efficiency, compliance, and cross-border collaboration.
Your new role
- Lead and execute process re-engineering projects across HK and China-based operations teams.
- Act as a key liaison between regional hubs to ensure seamless communication and alignment.
- Analyse existing workflows and identify opportunities for automation, simplification, and optimisation.
- Collaborate with stakeholders across departments to implement best practices and operational improvements.
- Ensure all redesigned processes meet regulatory standards and internal compliance requirements.
- Provide subject matter expertise in KYC (Know Your Customer) and/or settlement operations to guide project direction and execution.
- Support and manage offshoring initiatives, including transition planning, knowledge transfer, and performance monitoring across offshore teams.
What you'll need to succeed
- Bachelor's degree in Business, Finance, Operations, or related field
- Minimum 7 years of experience in banking operations related to KYC or Settlement, ideally with experience in process improvement or project management
- Strong understanding of KYC procedures and/or settlement processes
- Proven ability to manage cross-border projects and navigate cultural and regulatory differences
- Experience in offshoring project management, including vendor coordination and service level oversight
- Excellent communication and stakeholder management skills in both English and Chinese (Mandarin and Cantonese)
- Analytical mindset with a passion for driving operational excellence
What you need to do now
- If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @22307474. Alternatively, you can send Keith your CV to keith.ho@hays.com.hk. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
