Digital Training Director

Responsibilities: Support operations and optimize workflow governance and enhancements on agency training. Lead the implementation of a digital training strategy to enable agency channels to achieve business objectives. Foster innovation and technological solutions for agencies by integrating and managing various digitalization and automation projects. Oversee the development of agency training projects Collaborate with external vendors and the IT department to ensure strategic goals are met. Cr

Omni Group Asia Ltd. - Hong Kong - Full time

Salary: HK$75k - HK$90k

Responsibilities:
  • Support operations and optimize workflow governance and enhancements on agency training.
  • Lead the implementation of a digital training strategy to enable agency channels to achieve business objectives.
  • Foster innovation and technological solutions for agencies by integrating and managing various digitalization and automation projects.
  • Oversee the development of agency training projects
  • Collaborate with external vendors and the IT department to ensure strategic goals are met.
  • Create strategies to improve agencies' utilization and understanding of the e-learning platform
  • Collaborate with the Department Head to develop both short-term and long-term plans for section and department structure, policies, training and development strategies, and service benchmarks to fulfill the Companys mission and training objectives.
  • Assist the Department Head and Team Leaders in planning and executing eLearning strategies for agencies to continuously enhance their activities and productivity.
  • Prepare reports on business performance, training effectiveness, and management insights, along with conducting relevant business analyses.
  • Manage and maintain the Training Centre and the room booking system.
  • Support the Department Head in preparing strategic KPIs, budgets, and coordinating action plans with the strategy team.
  • Develop the annual budget for respective functional teams.
  • Support in the training competency development of trainers within the department.
  • Plan and organize the work of subordinates to ensure performance objectives are achieved.
  • Foster the development of team members core competencies and assess their development needs.
Required Qualifications:
  • University or college graduate
  • 10 years+ relevant experience in agency training
  • Strong preference for prior experience with Learning Management Systems and eLearning content development projects.
  • Proficient in both written and spoken English.
  • Knowledge of the insurance industry is preferred.
  • Competent in using PC and Mac office software.
  • Strong management skills.
  • Proactive, mature, initiative-driven, customer service-oriented, eager to learn, a team player, and trustworthy.
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