Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking

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DBS Bank (Hong Kong) Limited - Hong Kong - Full time

Salary: Competitive

  • Deliverconsistent excellentinbound / outbound /digitalservicesover the telephoneor non-phone meanstointernal / externalcustomers oncorporate banking products in an effective,efficientand qualitymanner to achieve total customer satisfaction and KPIs.
  • Ability to understand customers' needs and provide appropriatesolutionand attention.
  • Provideadvisory service / insight to cope with customer needs, if needed.
  • Solicit customers' feedback andidentifyproblem trends for improvement actions.
  • To record, track and coordinate the resolution of all customer queries.
  • To adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs.
  • To cross-sell digital solutions to customers.
  • Work closely with TeamLeader/Team Head, productownersor business toidentifythe areas of improvement based on customer enquiries landscape.
  • Handle ad-hoc projects or customer issues analysis
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