Company Introduction: We're home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.
HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."
Job Summary: HKEX strategizes to focus on applying new technologies to modernise our core functions in order to enable greater efficiency in our operations and deliver new services to our market. We are looking for a strong talent with IT services management knowledge and experience to join our IT Service Management Operation Team under Technology Service Management. This role is supporting daily operation include IT production incidents, problems, changes, IT accounts and IT asset inventory as well as providing improvement recommendation to the IT Service Management (ITSM) platform and account management platform.
The Technology Service Operations (TSO) covers Services Management processes including Incident Management, Problem Management, Change Management, Asset Management, Configuration Management Database, Production Account Management, Identify Governance and Administration. Candidate has relevant knowledge in these disciplines is an advantage.
Job Duties: Job Responsibilities: - Leading a team of developers/engineers in Monitoring and IT Service Management Tools (ITSM & ITOM)
- Managing and maintaining IT Service Management Platform (ServiceNow)
- Managing and maintaining the Systems Monitoring Platform
- Performing operational and long-term strategic management of ITSM and ITOM tools
- Communicating Monitoring and IT Service Management approach and procedures to stakeholders
- Implementing the key performance indicators to measure Monitoring and IT Service Management process efficiency
- Applying a continuous improvement approach in enhancing the service management
- Taking part in other ITSM processes as a contributor
Job Requirements: - 5 years plus configuration experience on ServiceNow Platform
- Strong knowledge on Systems Management tools (e.g. BMC)
- Knowledge of IT Service Management processes
- IT Service Management/Systems Monitoring experience in a complex and integrated environments
- Degree in Computer Science, Information System or IT related disciplines
- Experience on mission critical, high availability, high performance and large-scale systems infrastructure
- Experience in code development and Agile development approaches
- Linux and Windows batch scripting experience is preferred
- Experience in financial services industry or other highly regulated organizations is preferred while not essential
- Possess ITIL Certification
- Strong vendor management and negotiation skills
- Strong ability to carry out assigned tasks independently with little supervision
- Strong analytical, problem solving, interpersonal, communication and presentation skill
- Team player
- Proficient in documentation and technical writing
HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.
Location: HKEX - TKO
Shift: Standard - 40 Hours (Hong Kong SAR)
Scheduled Weekly Hours: 40
Worker Type: Permanent