Company Introduction: We're home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.
HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."
Job Summary: Leading a team of engineers in Monitoring and IT Service Management Tools (ITSM & ITOM) & Managing and maintaining the Monitoring and IT Service Management Platform
Job Duties: Job Responsibilities: - Leading a team of engineers in Monitoring and IT Service Management Tools (ITSM & ITOM)
- Managing and maintaining the Monitoring and IT Service Management Platform
- Performing daily and long-term operational and strategic management of Monitoring and IT Service Management tools.
- Communicating Monitoring and IT Service Management approach and procedures to stakeholders
- Implementing the key performance indicators to measure Monitoring, Event Management and IT Service Management process efficiency
- Reporting on key metrics of Monitoring and IT Service Management Tools
- Applying a continuous improvement approach in enhancing the service management
- Taking part in other ITSM processes, or as required perform as a back up to maintain operational activities
Job Requirements: - Five years plus working experience on Systems Management processes or tools (e.g. ServiceNow, BMC)
- Strong knowledge of IT Service Management processes and/or leading IT Service management tools (such as ServiceNow, BMC Helix, Ivanti Neurons)
- IT Service Management/Systems Monitoring experience in a complex and integrated environments
- Degree in Computer Science, Information System or IT related disciplines
- Experience on mission critical, high availability, high performance and large-scale systems infrastructure
- Experience in code development and Agile development approaches
- Redhat Linux and Windows server knowledge and support experience is preferred
- Linux and Windows batch scripting experience is preferred
- Experience in financial services industry or other highly regulated organisations is preferred while not essential
- Possess ITIL Certification
- Strong vendor management and negotiation skills
- Strong ability to carry out assigned tasks independently with little supervision
- Strong analytical, problem solving, interpersonal, communication and presentation skill
- Team player
- Proficient in documentation and technical writing
HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.
Location: HKEX - TKO
Shift: Standard - 40 Hours (Hong Kong SAR)
Scheduled Weekly Hours: 40
Worker Type: Permanent