Job Title: Trade and Clients Support Specialist
Location: Central, Hong Kong
Job Description & Responsibilities:
A Trade and Clients Support Specialist acts as a liaison to professional clients in the Asia-Pacific region, including broker-dealers, hedge funds, investment managers, and proprietary trading groups. We aim to build and maintain long-term client relationships through superior, high-touch service as we continue to expand our global product offering.
- Respond to clients inquiries via ticket, telephone, email, and live chat.
- Investigate account management and trade-related issues involving execution, order routing, trade busts, position liquidation, etc.
- Meet with institutional clients to identify their needs and introduce appropriate services and workflow solutions.
- Understand wide-scale service issues at a detailed, technical level and make recommendations for process improvement.
Required Qualifications and Skills:
Core competencies:
- Must have strong product knowledge – Equities, Options, Futures, FX, etc.
- Analytical self-starter who takes ownership of projects and sees them through to completion.
- Excellent command of written and spoken English and Chinese (Mandarin language skills highly preferred).
- Candidates with prior experience in the areas of middle/back office operations, compliance, electronic trading, and fund administration will be given priority.
Requirements:
- Minimum 2 years experience.
- HKSI Paper 1 (Type 1, 2, and 3), FINRA Series 7 license or ability to obtain.
- Working knowledge of Microsoft Word, Excel, Bloomberg, UNIX, and/or general programming experience is a plus.
Company Benefits & Perks:
- Competitive Salary, annual performance-based bonus, and stock grant.
- Excellent health and welfare benefits including medical, dental, specialist, and in-patient care.
- Competitive package of Annual Leave.
- Daily lunch ordered in-house with a fully stocked kitchen.
- Modern offices with multi-monitor setups.
- Great work-life balance.
- Unique opportunity to gain exposure to global financial products, markets, and clientele.
- Opportunities for career progression and job scope expansion in a global company with a growing local presence.
- Hybrid work arrangement role permitted.
Please send an updated resume in English to our Managing Partner at ec(at)Harbridgepartners(dot)com
Interested in this and other roles? Please send an updated resume in English to CV[@]harbridgepartners[dot]com
Or contact +852 2523 9955 – and ask for Terry Au, Edward Chen, Richard Liu, Cora Pang
Harbridge Partners Limited
Employment Agency License: 79129