We are looking for a customer-focused and technically competent Customer Service Executive.
About the Role:
- Involves guiding clients through system usage, assisting with integration-related queries, and ensuring a smooth onboarding experience.
- Guide users through installation and setup procedures
- Assist in resolving system environment issues to ensure smooth integration and operational stability
- Provide internal support and technical assistance related to banking services
- Participate in assigned projects and ad-hoc tasks as directed by management
Requirements: - Higher Diploma / Associate Degree or above in Information Technology, Business Management, or related disciplines
- At least 2 years of relevant experience in helpdesk support, or digital/online banking customer service
- Strong knowledge of mobile banking/internal banking systems
- Excellent problem-solving skills
- Ability to communicate technical concepts clearly to non-technical users
- Self-motivated, able to work under pressure and manage multiple support requests efficiently
- Good command of written and spoken English and Chinese, especially Mandarin
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
