Cantonese Trainer (12 months contract)

Key Responsibilities Design and deliver remote training programs focused on spoken Cantonese for customer service representatives Draft structured training schemes, including curriculum, session plans, and assessment methods tailored to customer service center needs. Conduct live and recorded vocal training sessions, ensuring clarity, tone, and professionalism in Cantonese communication. Collaborate with business stakeholders to align training content with customer interaction standards, regulat

Cognizant - Hong Kong - Full time

Salary: Competitive

Key Responsibilities
  • Design and deliver remote training programs focused on spoken Cantonese for customer service representatives
  • Draft structured training schemes, including curriculum, session plans, and assessment methods tailored to customer service center needs.
  • Conduct live and recorded vocal training sessions, ensuring clarity, tone, and professionalism in Cantonese communication.
  • Collaborate with business stakeholders to align training content with customer interaction standards, regulatory expectations, and service KPIs.
  • Evaluate trainee performance and provide feedback and coaching to improve fluency and customer handling skills.
  • Support onboarding programs for new hires and refresher training for existing staff.
  • Maintain training documentation and update materials based on feedback and evolving business needs.
Required Skills & Experience
  • Native proficiency in spoken Cantonese.
  • Experience in training delivery, preferably in customer service environments.
  • Strong understanding of customer service workflows, including call handling, escalation, and complaint resolution.
  • Ability to create engaging training content and adapt delivery styles to different learner levels.
  • Excellent communication skills in Cantonese and English.
  • Familiarity with digital training tools and platforms (e.g., LMS, video conferencing, voice recording tools).
Preferred Qualifications
  • Prior experience Cantonese training
  • Certification in language instruction, adult learning, or training facilitation.
  • Bachelor's degree in Education, Communications, Linguistics, or related field.
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23333500

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