In this role you will
Ensure smooth operation in Safe Deposit Department and deliver high standard of professional service including value added service to ensure customer satisfaction
Provide assistance in some periodic events and carry out other errands as required by managers or other staff as appropriate
Address customer's needs for matters related to Safe Deposit Box and offer assistance when necessary. Handle customer enquiries or complaints and address their needs or concerns or refer to others when appropriate
Build relationships by establishing and maintaining positive working relationships with others internally and externally and achieve the goals of the organization
Foster teamwork by working cooperatively and effectively with others to resolve problems and make decisions that enhance organizational effectiveness
Maintain all daily records and reports updated accurately and meet all compliance and audit requirements
Adhere processes and procedures to minimize financial and non-financial risks
Identify and escalate risks and issues promptly
To be successful you will need
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Ability to work independently
Strong self-motivated with problem solving ability
Good personal and communication skills
Have good initiative and service attitude to serve customers with heart
Excellent organizational and time management skills
Fluent Chinese and English with knowledge in Putonghua a plus