In this role you will:
- To demonstrate the ability to be efficient and effective with time
- To supervise the activities of the cash section and to monitor the balancing of cash total
- To establish good rapport and relationship with customers, handle their requests and enquiries skilfully
- To take personal accountability for decisions, actions, and risk mitigation, solving customers' problems
- To address customers' dissatisfaction and provide alternatives or solutions in accordance with Customer Response Handling Guideline
- To provide support to Customer Service Manager as and when required
- To perform other branch operational duties as assigned after banking hours
- To assist other team members to accomplish their works and keep the team on track
- To be the dual controller of cash in the branch and to open and lock up the safe
- To supervise, count, sort and prepare cash which are to be delivered to and from Main Treasury and to monitor and estimate branch cash supply
To be successful you will need:
- University graduate or Associate degree / Higher diploma / HKCEE / HKDSE holders with passes in Chinese, English, Mathematics
- Retail banking experience, with knowledge of general banking products and branch support experience
- Possess solid banking experience in cash handling and branch operations
- Self-motivated and able to work independently
- Attentive to detail and strong problem-solving skills
- Adequate customer service orientation and experience
- Good understanding of branch operations, policies, procedures, practices, rules and sales compliance requirements
- Good interpersonal skills
- Good written and verbal communication skills, fluent in English, Cantonese and Putonghua