Overview
We are seeking a detail-oriented and customer-focused professional to join support team in the insurance industry.
Key Responsibilities
- Act as a key point of contact for external partners and clients, providing timely and professional support via email and phone.
- Handle a variety of service-related queries, ensuring accuracy and clarity in all written communications.
- Review and process documentation, identifying gaps and requesting missing information.
- Collaborate with internal departments to resolve issues and deliver tailored solutions.
- Support training and guidance for partners on systems and processes.
- Monitor trends and recurring issues, recommending improvements to enhance service delivery.
- Balance multiple priorities across service and administrative tasks with sound judgement.
Key Requirements
- Bachelor's degree or equivalent in Business, Finance, Insurance, or a related field.
- Strong written and spoken English; fluency in Cantonese is required, Mandarin is a plus.
- Exceptional attention to detail and ability to spot inconsistencies or missing information.
- A proactive mindset, excellent interpersonal skills.
- Previous experience in client services, customer care, or similar roles in insurance or banking is highly desirable.
