Principal Responsibilities In this role you will
- Act as Subject Matter Expert (SME) station at Distribution branches to proactively combat financial crime and protect customers from fraud and scam activity
- Monitor high-risk transactions and behavioural alerts using fraud detection systems
- Contact customers via telephone or face-to-face at branches to validate suspicious transactions and identify potential scams
- Educate customers on scam red flags and persuade potential victims to refrain from transferring funds to fraudsters
- Collaborate with law enforcement for the prevention/intervention of scam cases and monitor suspicious money mule activities
- Partner with the offshore fraud operations team to ensure effective and efficient fraud detection and investigation functions. Ensure thoroughness, accuracy and compliance with all relevant regulations and internal policies
- Communicate information on the most significant investigations and related mitigating actions to support and facilitate a strategic appraisal of the relevant risks
- Stay abreast of industry trends and developments related to bank fraud and implement best practices to mitigate risks
Qualifications To be successful you will need
- Ability to convince aggressive customers and de-escalate high-stress situations
- Effective communication, interpersonal and presentation skills to build relationships with customers and internal stakeholders
- Strong understanding of bank regulations and industry best practices related to fraud risk management
- Solid experience of fraud investigation and detection methodologies and techniques
- Ability to work independently and as part of a team
- Passionate and detail-oriented
Opening up a world of opportunity http://www.hsbc.com/careers
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Issued by The Hongkong and Shanghai Banking Corporation Limited.