We are seeking a highly driven and commercially astute Senior Manager to lead the market execution strategy and operational delivery for our core consumer lending and payment products (Credit Cards, Personal Loans, Mortgages, Debit Cards) across key Asian markets. This critical role is the linchpin between Global strategy and local market success, requiring exceptional project management, operational excellence, and a deep understanding of P&L drivers and understanding of interlinkages of various cards and banking platforms to support flawless product launches, sustained commercial performance, and continuous improvement.
Principal responsibilities: - Support execution of key product, portfolio and acquisition initiatives and market-specific initiatives for Cards, Loans, Mortgages, and Debit Cards across assigned Asian markets
- Develop and implement robust market rollout plans, ensuring alignment with Global strategy and local market nuances (regulatory, competitive, customer)
- Act as the primary Global point of contact for local market teams (Product, Sales, Operations, Risk, Tech) for execution-related matters
- Own and manage complex, cross-functional projects - Define project scope, timelines, resource requirements, and success metrics
- Proactively identify, mitigate, and escalate risks and issues whilst ensuring transparent communication to all stakeholders
- Mobilize cross-functional teams (Risk, Legal, Tech, Ops) to resolve high-impact issues, balancing speed with governance whilst d eveloping "fix-forward" plans for underperforming products/markets, addressing P&L leakage or customer experience breakdowns
- Monitor post-launch performance, analyze key metrics (acquisition, activation, usage, revenue, cost, attrition), and drive initiatives to optimize P&L outcomes
- Ensure pricing, fees, and promotions are implemented accurately and competitively and analyse the key drivers impacting the P&L for Cards, Loans, Mortgages, and Debit Cards (e.g., NIM, fee income, credit costs, operating expenses, capital usage)
Requirements: - Results-oriented with a strong sense of ownership and accountability. Proactive, adaptable, and thrives in a fast-paced, dynamic environment
- Culturally sensitive and adept at working in a diverse, pan-Asian context
- Excellent relationship building and senior stakeholder management skills - success in the role depends on working effectively with multiple stakeholders, including both internal and external stakeholders with varying degrees of knowledge and expertise
- Able to operate effectively in a complex matrix driven environment
- Excellent communication skills are critical as well as superior listening / empathy skills given the highly interactive nature of the role and need to achieve buy-in at many levels
- Effective consensus builder to ensure the appropriate buy-in and support from markets/regions and Global stakeholders
Opening up a world of opportunity
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