FIND YOUR 'BETTER' AT AIA
We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we'd love to hear from you.
About the Role
- Lead the Corporate Solutions AML team to perform full range of Anti-Money Laundering (AML) / Counter-Financing Terrorism (CFT) related activities for ensuring that the operations are complying with statutory, regulatory and internal requirements, and support other ad hoc customer service projects when necessary
- Lead the Complaints & Enquiries and Pension team to ensure that enquiries and complaints from Hong Kong and Macau regulators and customers are properly addressed. Oversee pension administration processing across the MPF, Macau and ORSO pension businesses to ensure smooth and compliant operations.
- Provide support to other ad hoc customer service projects as needed.
• Provide product and service information to customers and to agents and business partners as appropriate
• Identify upselling opportunities to maintain and increase income streams from customer relationships
• Recommend and implement programmes to support customer needs
• Resolve customer claims and complaints
• Develop initiatives to proactively inform and educate customers
• Coordinate customer survey with marketing team and develop improvement plans in response to customer survey
• May develop and deliver functional / technical training in customer service related areas
[Use this profile for positions delivering training for customer service staff]
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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