HK Branch Operations Analyst (12 months contract)

Your new company You'll be joining a well-established financial institution with a strong regional footprint and a reputation for delivering exceptional customer service and operational excellence. The branch network plays a vital role in supporting retail and business banking clients, ensuring smooth day-to-day operations and compliance with regulatory standards. Your new role As a Branch Operations Executive, you will be responsible for ensuring the efficient functioning of branch activities,

Hays - Hong Kong - Full time

Salary: Competitive

Your new company

You'll be joining a well-established financial institution with a strong regional footprint and a reputation for delivering exceptional customer service and operational excellence. The branch network plays a vital role in supporting retail and business banking clients, ensuring smooth day-to-day operations and compliance with regulatory standards.

Your new role

As a Branch Operations Executive, you will be responsible for ensuring the efficient functioning of branch activities, supporting front-line staff, and maintaining high standards of service delivery and operational control.

What you'll need to succeed
  • Managing daily branch operations including cash handling, transaction processing, and reconciliation
  • Supporting customer onboarding, account maintenance, and documentation checks
  • Ensuring compliance with internal policies and regulatory requirements
  • Coordinating with central operations and other departments for issue resolution
  • Monitoring service levels and identifying areas for process improvement
  • Assisting in audits, reporting, and risk management activities


What you'll get in return
  • Opportunity to work in a reputable and customer-focused financial institution
  • Structured career development and training programs
  • Supportive team culture and collaborative work environment


What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us at +852 2101 0048.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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