Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Legal Entities within the HSBC Group are classified as Operating Entities or Service Companies or ServCos". The Service Companies are known collectively as the ServCo Group, which was established as a recovery and resolution vehicle to meet global regulatory requirements. There are 18 ServCo Entities and 2 branches across 14 countries.
ServCo Management, led by the Managing Director, Global ServCo, is the function within the Group Chief Operating Office which provides oversight of the ServCo Group. It owns key tools and capabilities which enable the Global Businesses and Group Infrastructure teams to delivery core services to their customers and in doing so demonstrate their compliance to various regulations e.g. outsourcing, tax, transfer pricing, Operational Continuity in Resolution (OCiR) and Financial Markets Infrastructure (FMI).
We are currently seeking an experienced individual to join this team in the role of
Head of Hong Kong ServCo & Operations, (HSBC Global Services (Hong Kong) Limited or 'HGSH').
The successful person will be reporting to the Managing Director, Global ServCo in the execution of the following duties:
- Head of Hong Kong ServCo & Operations is responsible to ensure the entity operates within the bounds of applicable laws and regulations.
- Responsible for the day-to-day management of the Hong Kong ServCo legal entity, ensuring compliance to local regulations, holding delegation authority of internal expenses, managing risks and controls, escalating risks and issues to Managing Director, Global ServCo and the HGSH Board.
- Liaises with the local Regulators as required, including the HKMA, in collaboration with Regulatory Affairs. This includes, but is not limited to, the annual Crisis Management Group meeting.
- Adherence to the corporate and strategic objectives of the company as set out by the HGSH Board e.g. accountabilities outlined in the ServCo Group Governance Framework cascaded from the HSBC Global Limited Services (HGSL) Board.
- Ensuring compliance with applicable corporate governance requirements (in collaboration with Group Corporate Governance & Secretariat). Runs local governance including chairing the ManCo; provides a quarterly management report to the Hong Kong ServCo Board (HGSH).
- Leveraging the ServCo Management suite of tools and capabilities, this role holder will support the regional Asia & Middle East internal customers (service providers and service recipients) demonstrate their compliance to various regulations e.g. outsourcing, tax, transfer pricing, Operational Continuity in Resolution (OCiR), Financial Markets Infrastructure (FMI) and Stays.
- Act as a senior escalation point in the region to the Asia and Middle East COO on services or capabilities delivered by the ServCo Group. Sits on the Global ServCo Management leadership team and is a key contributor to the function's scorecard, helps drives the function's people strategy, risk and control, and change agenda. Key contributor to ServCo Management governance including Risk & Control Management Meeting (RCMM), Operating Committee (OpCo), ServCo Group ExCo, Transformation SteerCo, Design Authority, etc.
- Managing the Operations sub-function within ServCo Management; responsible for the delivery and management of ServCo Management and Service Management capabilities for ServCo systems, data management, performance reporting, service catalogue change management, query management, delivery service billing MI, OCiR service mapping and MI and analytics.
- The role holder will be expected to lead, drive and deliver a number of Global ServCo Management-wide initiatives for the benefit of the Group from ideation to closure.
- The role holder will be responsible for defining and executing an operating model for the Operations sub-function. This includes defining and implementing continuous improvement of systems, data and processes. They will be responsible for driving best practice, developing internal resource capabilities and implementing a long-term strategic plan for ServCo Systems, Data and Management Information.
- The role holder is also responsible for the delivery of the ServCo Management Information, Data & Reporting strategy, providing leadership on all technical, strategic and operational aspects. This will ensure that the Service Company performance is being monitored and that any performance issues are escalated appropriately.
- Supports the Regional Head of Business Risk & Resilience to identify synergies and streamlining opportunities across the function. This includes, but is not limited to, regulatory engagement, dashboarding, reporting & insights, and tooling.
- The role holder will build and maintain relationships with internal and external stakeholders. They will leverage the wider HSBC organisation, including Corporate Governance & Secretariat, 2nd Line of Defence, HR, etc. to support the execution of their responsibilities.
Requirements To be successful in this role you should meet the following requirements:
- Strong understanding of the Service Company structure and legal entity management
- Strong understanding of Operational Continuity in Resolution regulations and Internal Third Party policy
- Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain regional team relationships
- Ability to work well under pressure, demonstrate flexibility and adapt to rapidly changing priorities and tasks that are potentially highly restricted in nature, unpredictable, wide ranging, complex and time-sensitive
- Excellent verbal and written communications skills required in English
- Excellent stakeholder management, relationship management, collaboration and influencing skills
- Proven ability to articulate complex issues concisely and in simple language to support problem analysis
- Strong ethical and professional standards
- Proven experience in financial budgeting, strategic planning, communication, and people management processes and strong understanding of the HSBC Group and its strategy, structures and processes
- Strong knowledge of Group Chief Operating Office (GCOO) or similar functions in other organisations - functionally, operationally and financially
- Background in process improvement and reengineering, business intelligence and MI creation skills
- Proven experience identifying and analyzing operational bottlenecks, recommending and implementing solutions
- Experience monitoring and tracking key performance indicators to track operational effectiveness and implementing quality control measures to ensure consistent product and service quality
The base location is Hong Kong. Hybrid - 5 days a week, 2-3 days in a week in the office.
Opening up a world of opportunity http://www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.