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International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. HSBC Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy.
Responsibilities: - Handle operational incidents, customer complaints and escalation.
- Develop and execute control monitoring plans (as requested by Control Owners); work with Risk Owners to identify and oversee completion of remediation actions.
- Co-ordinate the Risk Control Assessment (RCA) process on behalf of Risk Owners and Control Owners as requested (e.g. trigger event monitoring; stakeholder engagement; meeting organisation and outputs etc.); engage Risk Stewards as required.
- Produce Business/Function operational risk reporting and insight based on RCA results for use by Risk Owners, Control Owners, Risk Stewards and wider stakeholders or governance Track and provide advice on the completion of management response actions; ensure timely and accurate recording in the operational risk management system.
- Promote non-financial risk awareness, including training and communications for the Business Assist the business in streamlining initiatives while maintaining/ improving the risk control environment.
- Provide feedback, guidance and advice to the Business on proposed operational risk policy and likely impact.
- Establish / maintain strong working relationships with the risk owners, control owners and risk stewards to ensure the business is compliant.
Qualifications: - Previous experience in Risk Management within a global organisation, working across cultures.
- Ability to present complex issues confidently and concisely to Senior Management using simple language
- Comprehensive knowledge of the external environment (risk, regulatory, political, competitors etc.).
- Outstanding relationship management, collaboration and influencing skills with experience of positive, challenging interactions with senior executives across multiple functions.
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Issued by HSBC Global Services (HK) Ltd.