Principal Responsibilities Role purpose
CIB represents the Group's largest allocation of capital and delivers the international promise of HSBC to institutional, corporate and mid-market customers around the world. We intend to be the #1 CIB bank in the world, building on HSBC's existing areas of strength and driving new areas of growth by anticipating and positioning HSBC for long-term success.
Client Propositions CIB team in CCO will lead the development and execution of innovative, client-centric propositions that address the evolving needs of our clients. The role holder will work across geographies, sectors and segments; ensuring propositions are impactful, and aligned with the bank's overall business objectives.
In this role you will
- Supporting the research, design, and execution of CIB propositions, ensuring they address client priorities and align with the bank's strategy;
- Supporting the design and implementation of client satisfaction initiatives, including processes and frameworks that enhance the overall client experience;
- Collaborating with Banking, product, marketing and digital teams to support the successful execution;
- Ensuring seamless execution by coordinating efforts across departments and ensuring alignment with CIB's goals;
- Acting as a client advocate, ensuring the client perspective is consistently represented in discussions, decisions, and project planning
- Tracking and report on the progress of proposition initiatives, highlighting key milestones and risks;
- Supporting the analysis to measure proposition performance, including client feedback, adoption rates, and business impact;
- Assisting in identifying opportunities for improvement and optimization based on insights and learnings.
Qualifications To be successful you will need
- Experience: Broad and comprehensive understanding of concepts and principles within multiple disciplines or a fast changing discipline.
- Business / Commercial knowledge: The role requires a comprehensive understanding of how all value units / products / regions / legal entities collectively integrate, alongside a comprehensive knowledge of the industry in order to contribute to the commercial objectives of CIB.
- Innovation: Develops new and adapts existing processes for increased quality and efficiency whilst encouraging others to seek new ideas/solutions to day to day problems.
- Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough initiatives.
- The role requires the ability to negotiate and influence within their team with a high level of influence.
- Communication: The role holder must possess a high level of sensitivity to the audience, be able to modify the beliefs and opinions of others, and negotiate with significant latitude for the final outcome.
Opening up a world of opportunity http://www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.