Senior Business Analyst (General Insurance)

Responsibilities Lead the design and analysis of digital experiences for B2C, B2B, and B2B2C platforms. Work with stakeholders to gather and document business requirements across underwriting, claims, and policy administration. Develop customer journey maps and personas tailored to insurance clients. Translate business needs into functional specifications, collaborating with UX/UI designers and developers. Improve digital interactions throughout the policy lifecycle (quote, bind, renew, claim).

Morgan McKinley - Hong Kong - Full time

Salary: Competitive

Responsibilities
  • Lead the design and analysis of digital experiences for B2C, B2B, and B2B2C platforms.
  • Work with stakeholders to gather and document business requirements across underwriting, claims, and policy administration.
  • Develop customer journey maps and personas tailored to insurance clients.
  • Translate business needs into functional specifications, collaborating with UX/UI designers and developers.
  • Improve digital interactions throughout the policy lifecycle (quote, bind, renew, claim).
  • Track digital KPIs and customer feedback for continuous improvement.
Qualifications
  • Bachelor's degree in Business, IT, Computer Science, or a related field.
  • At least 10 years of experience as a Business Analyst, including 5 years in General or Life Insurance.
  • Track record in delivering digital solutions in agile settings.
  • Strong knowledge of insurance products in Hong Kong.
  • Excellent communication and problem-solving abilities.
Preferred Attributes
  • Strategic thinker with a passion for digital innovation in insurance.
  • Ability to work independently and lead cross-functional teams.
  • Strong analytical skills and attention to detail.
  • Familiarity with InsurTech trends in Asia.


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