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Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.
We are currently seeking a high calibre professional to join our team as a
Digital Platform Governance and Oversight Lead.
Principal Responsibilities In this role you will
- Govern the Digital Platforms Portfolio to enable the smooth delivery of the entire portfolio - this includes leading and facilitating key forums, and ensuring the timely and accurate escalation of L1 and L2 capability change requests. Key functional governance forums include the Digital Platforms Tier 1 Delivery Forum, and other functional governance
- Provide strategic oversight, supporting the leadership team across all change and risk governance matters, to ensure Digital Platforms delivery is fully compliant with HSBC Change and Risk Policy Frameworks
- Provide functional oversight and business management across the Digital Platforms organisation to ensure the business is operating effectively. This will including managing the FRP within the allocated budget, tracking actuals/LEs/variance and providing accurate MI for leadership to make business decisions, and handling all matters with discretion and confidentiality
- Ensure the ongoing operational excellence of the Digital Platforms governance structure, this will include facilitation of key forums, with quality/timely material preparation. Forums will include the Steering Committees, Senior Executives Forum, Exco Sponsor and CEO Update Meetings
- Facilitate programme & Value Stream level reporting - this is expected to include executive level reporting to the programme sponsor, key business stakeholders and other bodies / forums within the Group
- Lead a team of on and offshore transformation resources to ensure the central PMO is able to fulfil its mandate in driving change discipline on the programme
- Oversee the central PMO capability and manage programme level resourcing, ensuring that an accurate live view of programme level roles & vacancies is available. Support delivery teams in ensuring vacancies are tracked and also provide support to ensure recruitment progresses in line with plan to ensure vacancies are filled on a timely basis
- Oversee the central PMO capability to manage programme level financials, working in close partnership with the ensuring that up-to-date financials and cost tracking is maintained and then preparing executive level updates on positions
- Devise programme plans and make delivery related interventions which may include re-planning, re-prioritization and facilitate discussions to resolve material blockers to delivery as they arise
- Manage programme & Value Stream level communications to ensure stakeholder groups are aware of key developments / decisions.
- Establishing Change controls: To ensure deliveries are in line with HSBC's risk appetite and change standards. The role-holder will be expected to establish effective controls, procedures and quality assurance processes; including driving the adoption of HSBC change standards and working in alignment with HSBC project methodology at all times
- Stakeholder management. Digital Platforms scope spans multiple geographies and impacts multiple areas of the WPB business. The role-holder will be expected to manage relationships with internal and external stakeholders
Qualifications - External To be successful you will need
- Minimum 10+ years' experience in similar roles in a Digital Environment with experience of large-scale, complex change programmes, within the financial services industry
- Experience in a global or regional roles, with proven experience in working in a cross functional matrix environment with market and global teams
- Excellent problem solving and influencing skills. Previous management consulting experience is highly desired, with core consulting skills in story boarding, project leadership, and independently formulating points of views / recommendations a definite advantage
- Discretion and ability to handle sensitive matters with confidentiality
- Excellent track record in managing complex change, with previous experience in Technology related change
- Broad experience of major programme management techniques
- Sound understanding of the HSBC business, network, customer segments, products offered and competitive market
- Detailed knowledge of how the organization fits together and the ability to mobilize established networks to get things done
- Excellent understanding of the bank's risk framework and experience of working with second line of defence: legal, compliance, financial crime (AML & sanctions), fraud, risk
- Very strong communication skills - both in verbal and written form - with the ability to write executive level reports and compile high-quality presentation packs for C-suite level consumption.
- Strong relationship building and stakeholder management skills
- Previous experience in managing a team and leading a team towards a collective outcome
- Demonstrable resilience and persistence - a 'can-do' attitude
- Knowledge of tooling such as Confluence and Jira
- Respectful of different cultures, working with colleagues from across the globe
Opening up a world of opportunity http://www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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