Project Manager - Insurance Claims Transformation

Key Responsibilities Responsible as the onsite delivery lead for the customer in Hong Kong. Lead project governance, milestone tracking, risk mitigation, and steering committee participation. Collaborate with customer business and technology stakeholders to align on priorities, scope, and execution timelines. Coordinate and manage offshore delivery teams (based in India) across product, engineering, QA, and implementation. Work closely with strategic implementation partner to ensure a seamless,

Cognizant - Hong Kong - Full time

Salary: Competitive

Key Responsibilities
  • Responsible as the onsite delivery lead for the customer in Hong Kong.
  • Lead project governance, milestone tracking, risk mitigation, and steering committee participation.
  • Collaborate with customer business and technology stakeholders to align on priorities, scope, and execution timelines.
  • Coordinate and manage offshore delivery teams (based in India) across product, engineering, QA, and implementation.
  • Work closely with strategic implementation partner to ensure a seamless, joint delivery model.
  • Ensure proper documentation, communication, and escalation channels are maintained across all phases of the project.
  • Oversee UAT planning, cutover preparation, and post go-live support.
Required Skills & Experience
  • 12+ years of experience in IT project management, with at least 5 years in insurance domain delivery.
  • Hands-on experience leading core platform or claims transformation projects, preferably in life and health insurance.
  • Strong understanding of Hong Kong health insurance landscape, including:
    • VHIS (Voluntary Health Insurance Scheme)
    • Group & Individual Reimbursement workflows
    • Pre-authorisation, direct billing, and top-up claims
    • Familiarity with ICD, PCS coding standards and regulatory guidelines
  • Fluency in Cantonese is mandatory; professional-level English is required.
  • Proven ability to manage offshore teams, especially India-based product and implementation functions.
  • Strong communication, leadership, and program governance capabilities.
  • Familiarity with project management tools like JIRA, Confluence, MS Project, etc.
Preferred Qualifications
  • Experience working with Hong Kong insurers or large transformation programs in APAC.
  • Understanding of STP (straight-through processing), provider network management, or adjudication engines.
  • PMP, PRINCE2, or equivalent certification.
  • Bachelor's degree in Engineering, IT, Business, or related domain.
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