Principal responsibilities - Responsible for Business Testing with the local countries for changes to the digital channels in public website, Internet Banking, mobile, and staff channel applications.
- Ensure changes meet customer expectations by identifying, tracking, and addressing defects before release.
- Prepare, develop, and execute test cases based on business requirements, covering both functional and non-functional aspects.
- Perform manual and automated testing, document results, and report discrepancies or defects.
- Log and track defects, collaborating with developers to clarify issues and verify fixes.
- Maintain comprehensive testing documentation and contribute to user manuals and training materials.
- Coordinate and monitor testing tasks for projects, support validation activities for live releases, and escalate issues as needed.
- Collaborate with cross-functional teams, participate in meetings, and promote adoption of testing standards and process improvements.
Qualification Requirements - Good knowledge and experience of the testing process
- Strong awareness of digital channels and customer expectations
- Highly collaborative team player who recognizes specialized roles and responsibilities
- Excellent communication skills, both written and verbal, for explaining complex issues
- Good decision-making skills to evaluate and prioritize defects based on impact
- Enthusiastic, self-motivated, and innovative in approaching tasks and delivering goals
- Ability to influence and challenge to ensure customer needs are represented
- Fluent in spoken English, Cantonese, and Mandarin; fresh graduates are welcome
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Issued by The Hongkong and Shanghai Banking Corporation Limited.
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