Our Global Investment client is looking for high calibre to join their IT Support team as IT Helpdesk Support.
Key Responsibilities:
Provide first-level technical support and troubleshooting for hardware, software, and network issues.
Respond to user inquiries through phone, email, or ticketing system, ensuring timely resolution.
Document, prioritize, and escalate unresolved issues to higher support teams.
Assist with setup, configuration, and maintenance of IT equipment and software.
Monitor and maintain IT infrastructure with system updates and backups.
Collaborate with IT teams to ensure continuity of services and user satisfaction.
Key Requirements:
1-2 years of experience in IT helpdesk or technical support, preferably in banking or finance sectors.
Basic knowledge of computer systems, networking, and common software applications.
Strong communication skills and customer service orientation.
Familiarity with IT service management tools and remote support software.
Ability to prioritize tasks and work independently.
Knowledge of ITIL or similar frameworks is an advantage.
"Sanderson-iKas" is the brand name for the following companies incorporated in Hong Kong: Sanderson Solutions International (Hong Kong) Limited (Business Registration no.53741924) and iKas International (Asia) Limited (Business Registration no.39818987)
Website: www.sanderson-ikas.hk
