VIP Manager (Chinese Speaking)

Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'll Be Doing

• è´Ÿè´£ VIP 用户的拓展与维护
  
• 主动开拓个人大客户，建立高质量关系，提高用户活跃度与交易深度。
  
• 深入理解用户需求，提供定制化服务方案，提高用户留存与满意度。
  
• 数据分析驱动增长： 基于用户交易行为数据，提升客户黏性。
  
• 行业洞察与产品理解： 深度了解行业动态与金融产品；即时跟踪客户反馈，协助团队快速响应与迭代。
  
• 跨部门协调内部资源
  
• 联合产品、风控、市场、运营等团队，推动高净值客户权益、产品功能及专属体验的落地。
  
• 协助处理大客户突发状况，确保用户资产与交易体验稳定可靠。
  
• 活动策划与执行： 包括线上线下活动、VIP 见面会、赛事活动等，提升客户参与度；策划并推动高价值客户的转化增长方案。
  

• VIP User Acquisition and Maintenance

• Responsible for the expansion and maintenance of VIP users.

• Proactively acquire individual high-net-worth clients (HNW), establish high-quality relationships, and enhance user activity and transaction depth.

• Deeply understand user needs, provide customized service solutions, and improve user retention and satisfaction.

• Data analysis-driven growth: Leverage user transaction behavior data to enhance customer stickiness.

• Industry Insight and Product Understanding: Possess a deep understanding of industry trends and financial products; promptly track client feedback and assist the team in quick response and iteration.

• Cross-Departmental Coordination of Internal Resources

• Collaborate with Product, Risk Control, Marketing, Operations, and other teams to implement high-net-worth client benefits, product features, and exclusive experiences.

• Assist in handling major client emergencies to ensure the stability and reliability of user assets and trading experience.

• Activity Planning and Execution: Includes online and offline events, VIP meet-ups, competition events, etc., to boost client engagement; plan and drive conversion growth strategies for high-value clients.

What We Look For In You

• 本科及以上学历 ，金融、经济、数学、市场相关专业优先。
  
• 3 年以上 大客户 / 私行 / 交易所 / 金融衍生品领域经验，有 Crypto Trading 或 VIP 服务经验优先。
  
• 熟悉加密货币交易模式 （包括期现套利、永续合约、期权、量化策略等）。
  
• 具备优秀的沟通能力、抗压能力和服务意识。
  
• 英语可作为工作语言
  
• 对加密行业认同、热爱，能接受频繁出差与不定时沟通节奏。
  

• Bachelor's degree or above , with a preference for majors in Finance, Economics, Mathematics, or Marketing-related fields.
  
• 3+ years of experience in the Key Account / Private Banking / Exchange / Financial Derivatives sectors, with a preference for experience in Crypto Trading or VIP service .
  
• Familiar with cryptocurrency trading models (including spot-futures arbitrage, perpetual contracts, options, quantitative strategies, etc.).
  
• Possess excellent communication skills, resilience to pressure, and service consciousness .
  
• Biliginual in Chinese and English is required to communicate with different stakeholders.
  

• Acknowledge and be passionate about the crypto industry , and be able to accept frequent business travel and an unscheduled communication rhythm .
  

Perks & Benefits

• Competitive total compensation package
  
• L&D programs and Education subsidy for employees' growth and development
  
• Various team building programs and company events
  
• Wellness and meal allowances
  
• Comprehensive healthcare schemes for employees and dependants
  
• More that we love to tell you along the process!
  

#LI-KW1 #LI-ONSITE

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .