The Job
- Identify and implement process improvements to enhance the efficiency of policy servicing operations.
- Perform business analysis, elicit, and prepare user requirement documents for projects, in accordance with business requirements from the Life Operations Policy Servicing function.
- Participate in solution design ; review system design documentation to ensure the functional design meets the expectations of Life Operations.
- Identify key issues and risks throughout the project cycle.
- Prepare test scenarios and test plans for user acceptance test (UAT) execution.
- Prepare training materials and provide training to business users.
- Coordinate testing and implementation with IT, users and testers
The Person
- Bachelor's degree holder in Business Administration, Information Systems or related fields.
- Minimum of 4 years' business analysis experience in the Life Insurance industry, with a good understanding of the policy servicing function.
- Understanding of Agile or Scrum methodologies for software development and project management.
- Experience in system revamp project is preferred.
- Strong analytical and problem-solving capability.
- Team player who is able to meet tight deadlines and work under pressure.
- Strong communication and interpersonal skills.
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