Principal Responsibilities In this role you will:
- Act as a Commercial Banking business analyst to define user requirements and contribute to the development of digital solutions and end to end fulfillment process
- Monitor digital channel performance and analytics outcomes, provide regular reports and strategic recommendations to management
- Support development and formulate implementation plans and programs to help mode channel behavior of identified customer segments
- Conduct relevant business testing (User Acceptance Test, Production Verification Testing) on digital solutions and formulate customer commercialization activities to ensure smooth digital service launch
- Ensure all issues relating to security and integrity of the Bank automated channels are satisfied
- Act as an expert for channel issues, resolving production incidents and facilitate effective communication of best practices
- Monitor the emergence of new technologies and changing consumer behaviors
- Establish close relationships with Commercial Banking business and marketing teams
Requirements To be successful you will need:
- Good understanding of Commercial Banking business and products, preferably in managing digital initiatives and digital channels
- Customer oriented with strong business acumen and analytics skills
- Strong stakeholder management skills through effective communication, presentation and influencing
- Proven problem-solving skills with ability to consider alternative and lateral solutions, with the ability to anticipate challenges
- Skills in digital analytics tools, such as SQL, Python, Adobe Analytics, Tealium, Google Cloud Platform BigQuery / LookerStudio
- Experience in driving digital initiatives would be an advantage, less experience would be also considered
- Ability to prioritize and work independently under pressure within a team environment
- Ability to use strong judgmental skills to identify and resolve complex problems whilst adhering to timelines and quality of output
Opening up a world of opportunity www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.