About the Team:
The Client & Banking Analytics (CBA) team within CIB transforms data with strategic analytics, driving insight, innovation, and commercial performance across HSBC. As the business owner of Omnia and CME, CBA is instrumental in driving their strategic development to simplify data analytics, enhance business intelligence, and ultimately drive client and shareholder excellence. We deliver data-driven insights to optimize investment across clients, products, channels, and resources, and to enhance pricing. Through disciplined governance, consistent methodology, and fact-based ana
The Role: As a Senior Manager in the Client Development pillar, reporting to the Director, Head of Client Development, you will be a key contributor to defining and executing a client-focused strategy that optimizes CIB frontline activity and drives strategic collaboration. You will work closely with coverage bankers and product sales to deliver advanced data-driven insights. Critically, you will actively support the strategic development and evolution of Omnia as CIB's core business intelligence tool and CME as the foundational CRM, client planning, and pipeline platform, directly contributing to shaping their future. This role requires a strategic thinker with a deep understanding of how to leverage data, technology, and analytics to generate actionable business development initiatives, significantly enhance client engagement, and support the strategic roadmap of CIB's internal platforms. You will be a critical resource supporting the Omnia Commercial Leadership team and driving essential partnerships under the guidance of the Director.
Skills & Experience: - Client-Focused Strategic Insight: Proven ability to translate complex data into actionable, client-centric insights and innovative solutions that drive tangible business outcomes and inform sophisticated performance reporting.
- Industry Domain Expertise: Deep understanding of CIB business models, client lifecycle, frontline operations, and the competitive landscape for HSBC and its banking peers.
- Technical Expertise:
- Strong knowledge of Omnia and/or CME, or similar enterprise-level CRM and business intelligence systems.
- Advanced proficiency in Microsoft Excel and PowerPoint.
- Experience with data visualization tools (e.g., Tableau, Power BI) to create impactful dashboards and reports. Proficiency in SQL for data querying and extraction is preferred but not required.
- Influential Communication: Exceptional communication, interpersonal, and stakeholder management skills, with a demonstrated ability to influence, negotiate, and drive consensus across diverse groups, including senior management and frontline teams.
- Strategic Execution & Innovation: A highly results-oriented mindset with a proven track record of leading the execution of analytical projects, driving innovation, and delivering significant results in dynamic environments, including managing complex, cross-functional projects.
- Team Collaboration & Mentorship: Experience in working effectively within a global team, contributing to a collaborative, high-performing environment, and actively mentoring junior colleagues.
- Inclusive Perspective: Demonstrated openness to diverse viewpoints, cultivating an inclusive environment that values varied backgrounds for enhanced strategic thinking and problem-solving.
Qualifications: - Extensive years' experience in a data analytics, client insights, or business development role, specifically within corporate, institutional, investment, or transaction banking.
- A Bachelor's or Master's degree in Business, Finance, Economics, Data Science, or a related quantitative discipline is highly preferred.
- Mastery of financial concepts, including credit risk, revenue drivers, capital allocation, and return metrics (e.g., RWA, RoRWA, RoTE).
- Prior frontline relationship management or trading desk experience is preferred but not required.
Opening up a world of opportunity http://www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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