IT Incident and Change Management Manager

Responsibilities: Lead daily IT Operations meetings to review and track changes and issues. Evaluate and approve change requests; coordinate Change Advisory Board (CAB) meetings. Monitor change request progress and ensure timely completion. Maintain and update policies and procedures; deliver annual user training. Prepare and present monthly management reports. Manage the full lifecycle of IT incidents and problems, from initiation to resolution. Conduct monthly review meetings with IT, Developm

Morgan McKinley - Hong Kong - Full time

Salary: Competitive

Responsibilities:
  • Lead daily IT Operations meetings to review and track changes and issues.
  • Evaluate and approve change requests; coordinate Change Advisory Board (CAB) meetings.
  • Monitor change request progress and ensure timely completion.
  • Maintain and update policies and procedures; deliver annual user training.
  • Prepare and present monthly management reports.
  • Manage the full lifecycle of IT incidents and problems, from initiation to resolution.
  • Conduct monthly review meetings with IT, Development, and Governance teams.
  • Ensure incident management processes and documentation are kept current and effective.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum 5 years' experience in IT Service Management, preferably in the banking or financial sector.
  • Familiarity with ITIL and project management methodologies is a plus.
  • Strong technical knowledge across infrastructure, databases, systems, and networks.
  • Proven ability to lead, collaborate, and communicate effectively across teams.
  • Fluent in English, Cantonese, and Mandarin.


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