Manager/ Assistant Manager, CDD and Account Investigations Application Deadline: 31 December 2025
Department: Operations
Employment Type: Permanent - Full Time
Location: Hong Kong (SAR)
Description About Mox Mox is built by and for the ones who aspire to live life to the fullest - we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration... it's all up for us to define together.
Why Mox Everything at Mox - from our products, features, to rewards - is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox.
Mox rewards you with an array of banking and lifestyle benefits. Who says banking can't be fun?
Who are we looking for? This role is reporting to the Lead, CDD & Account Investigations, and is responsible for conducting CDD Review, Transaction Monitoring and Transaction Screening for retail individual customers. Support the day-to-day operations of the team, regularly review process and enhance workflows to implement Mox CDD standard. Additionally, it requires close collaboration with 2LoDs, Business, and Tech team to leverage the latest technology, balancing risk management with the delivery of exceptional digital banking experiences for customers.
Key Responsibilities - Strong understanding on CDD standard of retail customers and account investigations, includes but not limited to Periodic and Trigger Event Review, Transaction Monitoring, Transaction Screening, Deceased and Bankruptcy handling
- Liaison with LEA and regulatory bodies for supporting on retail customers account investigations & transaction review
- Establish and ensure adherence to Departmental Operating Instruction (DOI) as well as Regulatory requirement and Bank's policy. Review and update the DOI regularly
- Familiar with control testing such as CST/KCI/RCSA with strong sense of operational risk awareness
- Timely escalate to team lead in case of any irregularity is identified
- Prepare reports for management review on capacity and ensure the team adhere to agreed SLA
Requirements - At least 5-year experiences in the banking industry with exposure in operations team is a mus
- Tertiary education in business, Finance, Economics or related field
- Proficiency in Retail Banking CDD and AML control
- Knowledge of local regulatory requirements on deceased and bankruptcy
- Knowledge of Data Analytic tools, e.g. Tableau, AWS, Excel is a bonus
- Excel at multi-tasking, adaptability to a rapidly changing work environment and ad-hoc requests