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Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.
We are currently seeking a high calibre professional to join our team as a
Senior Digital Product Manager. Principal Responsibilities In this role you will
Manage the full product lifecycle to ensure that, over time, the needs of customers continue to be met, and that financial and other benefits are achieved
Acts as owner/champion for one or more products. Selects, adopts and adapts appropriate product development methods, tools, and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches
Work closely with Technology & Transformation Leads to ensure the Digital Product change agenda is delivered on time and in budget. Be hands-on and remove delivery blockers through appropriate action and escalation at junior and senior level
Analyses market and/or user research, feedback, expert opinion and usage data to understand needs and opportunities to identify and achieve ways to differentiate and improve customer experience
Develops product variations to support propositions and determines product positioning and variants for different customer and user segments
Prioritise product requirements and owns the product backlog, coordinating pilots, product launches, communications and training
Bring structure and order to local or large-scale problems, making them easier to address and solve. Using systemic thinking and creativity in devising solution options whilst considering costs, benefits and obstacles of potential solutions
Ensuring capabilities are scalable to drive a consistent mobile experience across the Group
Qualifications - External To be successful you will need
An entrepreneurial drive, with the ability to deconstruct and solve problems. Demonstrable resilience and persistence - a 'can-do' attitude
Experience in a global or regional roles, with proven experience in working in a cross functional matrix environment with market and global teams
Extensive experience with the range of product development and deployment activities including identifying opportunities and developing business cases, defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management
Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage
Strong communication skills for navigating through business requirements, differences of opinion on approach
Proven ability to build strong relationships across stakeholder groups with proven ability to influence large teams without direct leadership authority
Excellent understanding of the bank's risk framework and experience of working with second line of defence: legal, compliance, financial crime (AML & sanctions), fraud, risk
Strong outward focus and grasp of the competitor environment - opportunities, threats, gaps
Opening up a world of opportunity http://www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.