Associate, Customer Service and Dealing Support, Equity Sales & Derivatives

The Role Associate, Customer Service and Dealing Support, Equity Sales & Derivatives Key Accountabilities Provide customer service dealing support; Handle customer enquiries across various communication channels (phone calls, email, livechat...) and perform call back to clients if necessary; Processing trade orders in local and global equities; Operate various trading systems; Provide support to the team and carry out other ad-hoc tasks as assigned. Skills & Experience Degree holder; 2+ years of

BOC International - Hong Kong - Full time

Salary: NA

The Role

Associate, Customer Service and Dealing Support, Equity Sales & Derivatives

Key Accountabilities

  • Provide customer service dealing support;
  • Handle customer enquiries across various communication channels (phone calls, email, livechat...) and perform call back to clients if necessary;
  • Processing trade orders in local and global equities;
  • Operate various trading systems;
  • Provide support to the team and carry out other ad-hoc tasks as assigned.

Skills & Experience

  • Degree holder;
  • 2+ years of customer service experience, preferably in financial industry, over 1 year of related full time working experience in Hong Kong or overseas is considered as an advantage;
  • Customer-oriented with good communication skills is essential;
  • Strong command of written and spoken English, Mandarin and Cantonese.

Other Information

  • Please apply in strict confidence with full resume, academic record, current and expected salaries;
  • The personal data provided will be used for consideration of recruitment only. All personal data of unsuccessful candidate will be destroyed within 24 months;
  • Candidates with Enhanced Competency Framework (ECF): please state on the CV.

About BOCI

As a leading investment bank in China and Hong Kong region, the investment banking arm of Bank of China, BOC International Holdings Limited (“BOCI”), is now seeking highly motivated, creative and success-oriented professional who would like to pursue the career for supporting our group.



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