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Operations Shared Services (OSS) drives operations' performance standards, service excellence, and consistency across the Group and our Global Service Centres (GSCs). This central team oversees areas such as business intelligence, cost management, reporting, billing and regulatory compliance. In addition, through its GSC Capabilities team, they are responsible for enterprise-wide workforce management, location strategy, future skills, and group common services (AI, automation, and other strategic initiatives).
We are currently seeking a high calibre professional to join our team as a
Protective Security Operations Manager (Security Operations Centre). In this role you will: - Working rostered or dedicated shift, the Manager of the HSBC Security Operations Centre (SOC) will supervise the operations and support our branch network and corporate sites within Hong Kong, including security system, operation process review, security people leadership, objective setting and performance management (about 30 internal reports), bugeting and third party management.
- Supervise and coordinate security monitoring for 440+ assets across Hong Kong (this includes access, intrusion and duress alarms, video surveillance and other emergency systems.
- Coordinate the first response to security incidents and other emergencies across all HSBC assets including coordination with the Police and other emergency services
- Direct, coach, mentor and develop SOC and Security Response Team members through training, exposure and experiential learning
- Identify and deliver continuous improvement initiatives as well as support the delivery of operational efficiency, technolical advancement, streamline processing
- Develop and maintain security operating procedures and post orders for the SOC and Security Response Teams consistent with required global standards and local regulatory requirements
- Under take continuous control monitoring at the SOC and team level, identifying, escalating and remediating issues and incidents appropriately and proactively
- Develop and maintain collaborative working relationships with HSBC businesses, teams and support providers to achieve security and other required outcomes
- Liaise with local law enforcement, government agencies and external service providers to monitor risk and coordinate activities
- Contribute to protective security strategy development, business planning, governance, budgeting and cost control as part of the extended PS management team
- Act as delegate for the PS Operations Manager (SOC and Network) when required
- Provide support to other PS teams, sites and events as required
To be successful you will need: - 5+ years of operations experience including security and incident response
- 2+ years of experience in leading small teams in an operational setting
- Demonstrated knowledge in areas such as physical security, emergency management, basic risk management, safety, business resilience, third party management
- Operates with a team-first" mentality, with experience in a mission-critical, team-dependent enviroment
- Ability to communicate and collaborate on operational issues with a range of stakeholders, customers, agencies and the public
- Sound judgement and ability to make operational decisions consitent with established procedures and the local risk context
- Ability to handle confidential and sensitive information with high ethical standards
- Ability to review processes, identify gaps or inefficiencies and then deliver improvement actions
- Ability to apply technology based tools and data to deliver operational services
- Understanding of the concepts of security threat, risk, vulnerability and controls, and the ability to apply it to the delivery of security services
- Good English and Cantonese language skills both written and verbal
- Basic proficiency in the use of Microsoft Office applications
- A current Hong Kong Security Permit or the ability to quickly acquire one
- Be available to respond to emergencies on a 24/7 basis (subject to reasonable working conditions and relevant rosters)
Opening up a world of opportunity
www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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