This role is pivotal in ensuring a seamless, high-touch onboarding experience for senior hires across Asia & Middle East, acting as the central point of contact for candidates and recruiters, the role will focus on enhancing communication, consistency and experience throughout the onboarding journey.
Reporting to the Delivery and Onboarding Lead, the
Onboarding Relationship Manager, Executive & Leadership Talent Acquisition will be responsible for partnering closely with our onboarding delivery teams, providing oversight, managing escalations and driving process improvement. The role also contributes to strategic initiatives that support senior leader integration.
This role demands a strong focus on operational excellence including process improvement, compliance, and stakeholder management to ensure the highest levels of candidate and hiring manager experience.
In this role you will be responsible for:
Candidate & Stakeholder Experience - Oversee the end-to-end onboarding process for senior hires across, for both internal and external candidates.
- Maintain regular communication with MD-level candidates throughout the onboarding lifecycle, and implement a structure which ensures a seamless transition into their role.
- Drive automation and enhance candidate touchpoints for all GCB3 onboarding processes.
- Implement a process which ensures Executive and Leadership Talent Acquisition teams are updated on candidates' progress through onboarding.
Collaboration & Partnership - Work in close partnership with the onboarding delivery teams to monitor progress, resolve escalations and ensure smooth process execution.
Process Improvement & Efficiency - Identify opportunities to simplify, streamline and enhance onboarding processes.
- Drive initiatives that improve efficiency, experience and compliance, aligned to the team's priorities of operational excellence and simplification.
- Manage candidate and hiring manager satisfaction surveys, analyse feedback and suggest related areas for improvement.
- Support design, testing and implementation of onboarding tools, templates and communications.
Governance and Risk Management - Ensure adherence to governance standards, policies and audit requirements.
- Proactively manage and resolve complex
To be successful in this role you should meet the following requirements: - Extensive experience in talent acquisition and/or HR operations with a focus on senior and executive-level hiring.
- Ability to influence and collaborate effectively across regions and offshore delivery teams.
- Proven ability to engage and build relationships with senior stakeholders.
- Experience delivering and enhancing candidate experience through continuous process improvement.
- Exposure to compliance, operational risk management and regulatory adherence for recruiting in Asia and Middle East.
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Issued by The Hongkong and Shanghai Banking Corporation Limited.
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