Manager - IT Incident & Change Management

Incident Management: Act as the primary point of contact for IT incidents, ensuring timely resolution and communication. Perform root cause analysis and implement corrective actions to prevent recurrence. Maintain accurate incident records and produce reports for management review. Change Management: Coordinate and manage IT changes across systems and applications following established frameworks (e.g., ITIL). Assess risks, impacts, and dependencies for proposed changes. Continuous Improvement:

Hays - Hong Kong - Full time

Salary: Competitive

  • Incident Management:
    • Act as the primary point of contact for IT incidents, ensuring timely resolution and communication.
    • Perform root cause analysis and implement corrective actions to prevent recurrence.
    • Maintain accurate incident records and produce reports for management review.

  • Change Management:
    • Coordinate and manage IT changes across systems and applications following established frameworks (e.g., ITIL).
    • Assess risks, impacts, and dependencies for proposed changes.

  • Continuous Improvement:
    • Identify opportunities to enhance incident and change management processes.
    • Collaborate with cross-functional teams to implement best practices and automation where possible.
Qualifications & Skills
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 3+ years of experience in IT service management, with a focus on incident and change management.
  • Strong knowledge of ITIL principles and frameworks.
  • Excellent problem-solving, communication, and stakeholder management skills.
  • Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) is a plus.


What you need to do now

If you're interested in this role, click 'apply now' or submit your CV to Christine.Lau@hays.com.hk
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