Some careers have more impact than others. If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
RB&W Fraud - Fraud Management We're not just fighting fraud; we're empowering our frontline teams to protect our customers and represent our brand. We're looking for a dynamic and passionate training professional to lead customized learning programs focused on fraud prevention. This is a high-impact role where your expertise will help frontline staff stay sharp, safeguard our customers, and make a meaningful difference in the community.
Principal Responsibilities - Train internal teams in fraud prevention techniques and communication skills.
- Develop and conduct fraud education workshops for varied audiences.
- Lead event management and outreach training with schools, NGOs, and community partners.
- Support broader fraud management efforts, including learning strategies, awareness campaigns, and case handling.
What We're Looking For - 8 years of experience or above, preferably in training, education, communication, fraud prevention, or related fields.
- Strong communication skills with the ability to engage diverse audiences.
- A passion for community support and customer protection.
- Experience with video production and digital training tools is advantageous.
- A proactive approach with adaptability, digital literacy, critical thinking, and empathy.
- Proficiency in English and Chinese, including Putonghua.
RBW
You'll achieve more when you join Hang Seng Bank Limited. www.hangseng.com/careers https://www.linkedin.com/company/hang-seng-bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited