Support Manager, Futures, IT

Key Areas of Responsibilities Provide application support for the Futures businesses Be responsible for system maintenance and operations Monitor and ensure the reliability, performance and stability of business systems Work closely with various departments to ensure the successful implementation of IT projects to meet business needs Support enhancement projects, systems updates and maintenance activities Support project management and vendor management Prepare documentation, reports and trainin

CLSA - Hong Kong - Full time

Salary: Competitive

Key Areas of Responsibilities

  • Provide application support for the Futures businesses
  • Be responsible for system maintenance and operations
  • Monitor and ensure the reliability, performance and stability of business systems
  • Work closely with various departments to ensure the successful implementation of IT projects to meet business needs
  • Support enhancement projects, systems updates and maintenance activities
  • Support project management and vendor management
  • Prepare documentation, reports and training materials based on users requirement
  • Troubleshoot and resolve issues related to the Futures applications

Requirements
  • Degree in Computer Science or IT related disciplines
  • Around 5 years relevant experience in application support from banking/FI, preferably in trading systems
  • Strong project management and vendor management capabilities are required, with proven track record in system deployment and vendor management
  • Experience in global Futures systems setup/operation will be advantageous, i.e., ION/FIS/ESunny etc.
  • Familiar with at least one program language, e.g., Python
  • Understanding of derivative market and its operations is an advantage
  • Fluent in both English and Mandrin is a must

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