About Accenture Song: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: sales and growth, product and experience design optimisation ; technology and experience platforms; creative, media, and marketing strategy; and campaign, content, and channel orchestration. With strong client relationships and deep industry expertise , we help our clients operate at the speed of life through the unlimited potential of imagination, technology, and intelligence. Visit us at: www.accenture.com/song.
Job Description: We are seeking an experienced professional with deep expertise in growth strategy, front office transformation, and ecommerce, with a focus on one or more of the following industries: retail, consumer goods, hospitality, and travel.
Key areas of focus include ecommerce, digital commerce transformation, sales (advisor) effectiveness/enablement, go-to-market strategies, B2B/B2C direct-to-customer growth, channel strategy, lead management, and sales operating model design. Additional experience in marketing, service strategy, and other industries is a plus.
You are a problem solver with strong project delivery experience in industry or consulting, comfortable working in fast-paced, agile environments. You have experience managing executive-level client relationships as a trusted advisor, facilitating workshops, developing business recommendations, and building business cases for innovative solutions (e.g., AI/Gen-AI enabled capabilities). You balance project delivery responsibilities with managing project progress and client relationships.
Key Responsibilities: Ecommerce & Thought Leadership - Define and enable ecommerce sales and growth strategies to help clients achieve top-line objectives , focusing on digital commerce, omnichannel strategies, and sales transformation.
- Understand client needs, develop tailored solutions, and deliver high-impact projects to transform sales and ecommerce organizations.
- Build and sustain client relationships as a trusted advisor, helping them advance their ecommerce and sales capabilities.
- Manage and coach junior team members while growing your own expertise to maintain Accenture's thought leadership in ecommerce and digital transformation.
- Create and develop eCommerce campaign briefs and execution E2E delivery, QA and go live.
Delivery Execution - Design and execute large-scale ecommerce transformation programs, including current state assessments, target state design, and operating model transformations.
- Implement business changes that drive industry-specific, functional, and digital operating model transformation, with a focus on ecommerce platforms and solutions.
- Analyze and synthesize technology needs, selecting the most relevant tools and techniques to meet client requirements, including Commerce platforms, CRM, CDP, Loyalty programs, and MarTech solutions.
- Manage implementation engagements, from client buy-in to planning, budgeting, deliverables, and risk assessment, with heavy client engagement and large delivery teams.
Sales & Origination - Originate, qualify, and close new opportunities for Accenture, including ecommerce enablement, go-to-market strategies, direct-to-customer growth, and sales operating model design.
- Drive pipeline opportunities from initial idea to contract to implementation, leveraging Accenture's capabilities across Song, Strategy & Consulting, Technology, and Operations.
- Manage performance and profitability of sold deals, identifying opportunities for extension, cross-sell, or up-sell.
Qualifications Experience, Attributes, and Qualifications: Required Qualifications: - 5+ years of industry experience in one or more of insurance, banking, wealth management, retail, consumer goods, and travel, with a focus on ecommerce, sales, operations, product, or strategy roles. Within which, ideally 2+ years of experience in consulting, with expertise in engagement management, business development, and leading complex programs/transformations.
- Robust understanding of ecommerce strategy, digital commerce platforms, omnichannel strategies, sales enablement, go-to-market strategies, direct-to-customer growth, lead management, and sales operating model design.
- Experience supporting strategic recommendations for critical experiences, products, or services, managing a P&L or business development pipeline, or providing enterprise-level business or technology advisory to executives (VP/SVP or C-suite level).
Preferred Qualifications: - Strong communication (written and spoken) and interpersonal skills, including compelling storytelling for executive audiences and the ability to engage diverse stakeholders.
- Proven client relationship development and management skills.
- Experience implementing Commerce platforms, Experience platforms, CRM, CDP, Loyalty programs, MarTech solutions, and/or Sales Transformation initiatives.
- Passion for helping clients solve complex ecommerce and customer experience challenges while supporting strategic transformations.
- Familiarity with front-line sales and commerce organizations, ready to apply knowledge to optimize and transform ecommerce and sales solutions.
- Energized by working in agile, fast-paced environments and excelling in team collaboration.
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