Job Description Citrix/NetScaler & Virtualization - Extensive knowledge on NetScaler
- Build and design both physical and virtual environments.
- In-depth knowledge of ADM and its integration with NetScaler.
- Expertise in GSLB, load balancing, SSL certificates, and all standard features.
- Familiarity with advanced features such as firewall and EPA.
- Highly experienced in troubleshooting via both GUI and CLI.
- Strong understanding of network design, including connectivity options, firewalls, VPN, and load balancers and their impact on Citrix/NetScaler.
- Citrix Virtual Apps and Desktops
- Proficiency in leveraging both on-prem technology and Citrix Cloud.
- Experience supporting and integrating Citrix infrastructure technologies such as FAS, Cloud Connectors, and StoreFront.
- Preferred experience with Citrix Access Gateway.
- Experience in migration to and from Citrix Cloud.
- Virtualization & Cloud
- Expert knowledge in VMware and Nutanix.
- Well experienced in Citrix integration with AWS and Azure.
- Strong knowledge of Azure Virtual Desktop services, including Azure Virtual Machines, Azure Active Directory, and virtual networks.
- Preferred experience with Windows 365 (CloudPC) and its integration with Citrix Cloud.
- Automation & Scripting
- Knowledge in scripting and automation using tools such as ServiceNow, UIPath, Power Automate, and PowerShell.
- Endpoint & Directory Services
- Experience in building, deploying, and maintaining thin clients using IGEL.
- Deep knowledge of Active Directory, including policies, OU, and DNS.
- Troubleshooting
- Extensive experience in resolving L3/L2/L1 issues as well as single-user issues.
Desktop Engineering - Operating Systems & Endpoint Management
- Strong experience with Windows 10/11 deployment, configuration, and troubleshooting.
- Expertise in managing endpoints using Microsoft Endpoint Manager (Intune) or SCCM.
- Hardware & Peripheral Support
- Diagnose and resolve hardware issues (desktops, laptops, and thin clients).
- Experience with imaging and provisioning devices.
- Software Installation & Maintenance
- Proficiency in deploying and maintaining enterprise applications.
- Knowledge of packaging and scripting for automated software deployment is a plus.
- Security & Compliance
- Understanding of endpoint security best practices, including antivirus, encryption, and patch management.
- Ability to enforce compliance policies across devices.
- Networking Basics
- Troubleshooting connectivity issues (LAN/WAN, VPN).
- Familiarity with DNS, DHCP, and IP addressing as it relates to desktop environments.
- Collaboration Tools
- Experience supporting Microsoft 365 apps (Teams, Outlook, OneDrive).
- Incident Management
- Handle L1/L2 desktop support tickets and escalate when necessary.
- Strong documentation skills for issue resolution and knowledge base updates.
Others - Soft Skills
- Good interpersonal skills including networking, collaboration, communication, and time management.
- Excellent communication and customer service skills for end-user support.
- Ability to multitask and prioritize in a fast-paced environment.
- Ability to adapt to different audiences, environments, and cultures.
- Team player with willingness to assist on any project, big or small.
- Strong problem-solving and analytical skills.
- Strong project management and documentation skills.
- Solid communication skills; fluent in English.
- Experience & Education
- At least 7-10 years of experience in VDI and Desktop engineering.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
About Us Jefferies is a leading global, full-service investment banking and capital markets firm that provides advisory, sales and trading, research, and wealth and asset management services. With more than 40 offices around the world, we offer insights and expertise to investors, companies, and governments.
At Jefferies, we believe that diversity fosters creativity, innovation and thought leadership through the infusion of new ideas and perspectives. We have made a commitment to building a culture that provides opportunities for all employees regardless of our differences and supports a workforce that is reflective of the communities where we work and live. As a result, we are able to pool our collective insights and intelligence to provide fresh and innovative thinking for our clients.
Jefferies is an equal employment opportunity employer, and takes affirmative action to ensure that all qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, ancestry, religion, gender, pregnancy, age, physical or mental disability, marital status, sexual orientation, gender identity or expression, veteran or military status, genetic information, reproductive health decisions, or any other factor protected by applicable law. We are committed to hiring the most qualified applicants and complying with all federal, state, and local equal employment opportunity laws. As part of this commitment, Jefferies will extend reasonable accommodations to individuals with disabilities, as required by applicable law.