Your new company You'll be joining a leading insurance provider with a strong reputation in delivering customer-focused solutions across health and general insurance. The company is committed to excellence, innovation, and compliance, offering a dynamic environment where your expertise in claims operations will make a real impact.
Your new role - Reviewing and processing claims to ensure accuracy, compliance, and service benchmarks.
- Handling escalated and in-hospital claims beyond standard authority levels.
- Managing customer enquiries and complaints, providing professional advice and reassurance.
- Collaborating with internal teams (Contact Center, Network Management, IT) to improve processes and customer satisfaction.
- Ensuring claims practices meet regulatory requirements, company policies, and data privacy standards.
What you'll need to succeed - University/College graduate with relevant insurance or claims experience.
- Hands-on knowledge of claims operations (medical or employee benefits preferred).
- Strong problem-solving skills and customer-oriented mindset.
- Excellent communication skills in English, Cantonese, and Putonghua.
- Proficiency in Excel, Word, and PowerPoint; familiarity with UAT or system testing is an advantage.
- Ability to work both independently and collaboratively in a fast-paced environment.
What you'll get in return - Competitive salary and benefits package.
- Exposure to complex claims and opportunities to build expertise in medical/employee benefits.
- A supportive team culture with ongoing training and development.
- Career progression within a leading insurance organization.
- The chance to make a tangible impact on claims quality, compliance, and customer satisfaction.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.