We are currently seeking a high calibre professional to join our team as a
Assistant Manager, Customer Engagement and Event. In this role you will need: - Assist to develop and implement customer engagement strategies to enhance customer satisfaction
- Collaborate with Distribution to align engagement activities with business objectives.
- organize, and execute customer-facing events, seminars, webinars, and workshops.
- Manage event logistics, vendor relationships, budgets, and post-event evaluations.
- Ensure all events deliver a premium experience and reinforce HSBC Life Insurance's brand values.
- Work closely with internal teams and external partners (agencies, vendors) to deliver seamless customer experiences.
- Coordinate with compliance and risk teams to ensure all activities adhere to regulatory standards.
- Generate innovative ideas for engagement campaigns and event formats.
- Develop compelling content and materials to support customer communications and event promotions.
- Track and report on engagement metrics, ROMI, and customer feedback.
- Present insights and recommendations to senior management for continuous improvement.
To be successful you will need: - Bachelor's degree in Business, Marketing, Communications, or related field.
- Prior experience in customer engagement, events management, or related roles within financial institutions, insurance, or agency environments.
- Proven track record of delivering successful customer engagement initiatives and events.
- Detail-minded with strong organizational and project management skills.
- Customer-centric mindset with a passion for delivering exceptional experiences.
- Creative thinker with the ability to develop innovative solutions.
- Excellent communication, interpersonal, and stakeholder management skills.
- Ability to work independently and as part of a collaborative team.
Opening up a world of opportunity www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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