Role Profile The role will be to work with a team of processors and/or checkers within the Asset Servicing Middle Office and Fund Administration team. The role will report to the Asset Servicing Middle Office Operations Associate Director.
Candidate is expected to become an SME (Subject Matter Expert) in the area of the Asset Servicing and Fund Admin function across its large Custody and Fund Administration services operational environment. Primary responsibilities of the role are:
- Work with a team of processors and checkers who are handling a high level of complex processes
- Contribute to the process of troubleshooting and problem-solving issues raised
- Ensure timeliness and accuracy of processing and reporting deliverables
- Oversee HSBC Global Custody or Third-Party Custodian operations from Fund Admin perspective
- Support ad-hoc projects as assigned and ensure smooth implementation
- Participate in user acceptance testing including test case preparation
- Manage queries in a timely manner and followed through to a satisfactory resolution
- Handle ad-hoc scenarios including system outage and high volumes
- Support initiatives to improve efficiency and accuracy
- Review existing processes, identify areas of improvement to increase operational efficiencies and avoid errors or financial losses
- Strong risk management mindset
- Assist in coaching and training
Certifications, Qualifications & Experience - Relevant experience in a management role of Custody/Funds Administration Function
- Project management experience with a proven track record to think strategically and support operational efficiencies across a large network of stakeholders.
- Experience of managing issues and investigating root causes with a mitigation plan is essential
- Deep understanding of the custody and funds administration product/services
- Interpersonal, presentational and written communication skills
- Work with SME's to integrate change across direct custody, global custody and funds asset servicing as well as the wider operations to deliver the business strategy.
- Ability to plan and organize workload to meet deadlines, manage priorities and deliver against tight organizational deadlines
- System knowledge of core MSS platforms and operating systems such as Multifonds / IMS (Fund Admin), XSP (Middle Office Corporate Actions), TLM, GHSS would be an advantage
- System knowledge of Blackrock's Aladdin platform would be an additional advantage
- Able to work on public holidays and in night shifts if needed to provide BAU support.
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Issued by The Hongkong and Shanghai Banking Corporation Limited.
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