Key Areas of Responsibilities
- Process transformation:
- Challenge and refine existing processes in alignment with industry best practices.
- Identify operational risk & efficiency concerns, proposing actionable solutions.
- Establish & Maintain systematic workflow artefacts across business units / products.
- New Product Approval support: Work with key Ops stakeholders to assess NPA requests initiated by business leads.
- Authoring of operational Business Requirement documentation
- Work with technology teams to transition operational requirements for technical solutioning.
- Project Management: Plan, track tasks, manage meetings, create project artefacts, escalate project matters & manage key stakeholders.
- Secure approval for process improvements from relevant operations leaders.
Requirements
- Candidates should have a minimum of 10 years of financial markets experience with a strong knowledge of operational process and practice across asset classes.
- Strong communication and interpersonal skills to interact with various stakeholders at varied levels of management.
- Proven experience in driving process improvement / transformation.
- Knowledge of financial products used across Equity Derivatives and FICC business lines.
- Ability to leverage innovative approaches to realising operational efficiency such as AI / Power Automate, python coding and optimal usage of Microsoft applications.
- Strong documentation and workflow illustration skills
- Ability to multi-task across various business and department initiatives.
- Proactive approach to work in an autonomous environment.
- Strong program / project management skills
- Control orientated and risk aware.
- Familiarity with swift messaging
- Proficient in English
- Fluent Cantonese preferable but not mandatory.
Key Contact Engagement
Internal
- Senior Ops Management figureheads.
- Various business unit leads / business development managers
- Ops SMEs / department representatives.
- New Product Approval committee members
- Technology teams
- Various stakeholders across other support departments such as Legal and Compliance, Finance, Product Control & Risk Team.
External
- Ops application vendors
- Agent banks
- Exchange / Clearing house representatives