Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibility - Handle the processing of Investigations, Telecom and transaction screening and related activities in accordance with the established procedures & risk control, bank policies & guidelines, service standards.
- Handle the receipt of customer instructions and the confirmation with customers in accordance with the established procedures and risk control, bank policies & guidelines, service standards
- Handle and respond to inquiries / requests from internal / external partners, customers, on transaction processing and related matters
- Conduct UAT of various projects and initiatives
- Provide suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of DBS Management System continuously
- Perform independent reconciliation / stock checking exercises, e.g. general ledger reconciliation
- Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required
- Adhere and comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations
- Escalate exceptional / outstanding / suspicious transactions to section manager and other relevant parties for necessary action per the Incident Management Policy
Requirement - Minimum post-secondary education
- At least 2 years of relevant working experience in banking operations
- Public holiday duty may be required
Functional
- Knowledge and experience of banking operations and remittance processing
- Knowledge and experience of SWIFT and RTGS operations
- Knowledge and experience of regulatory requirements pertaining to payment, remittance processing, e.g. Anti-money Laundering, RMB transactions
Technical
- Accuracy and thoroughness in work
- Good sense of risk control
- Result and customer service oriented
- Positive attitude, self-motivated, creative and innovative
- Good interpersonal and problem-solving skills
- Good team player, supportive and flexible to take up departmental tasks
- Good in both written and spoken English.
- Good PC knowledge and skills
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.