Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities - Drive superior credit card and unsecured lending services to customers that satisfy their changing financial needs
- Oversee, monitor and control the entire operation process of Card & Unsecured Lending team
- Lead, coach and develop the members to achieve the section's goals and to complete their responsibilities
- Identify and develop potential staff for talent management, career development and succession planning
- Drive people management and engagement within the team
- Develop and transform operations process
- Drive digital initiatives to streamline operation process
- Participate in new product/business/system initiative development by assessing operations/ regulatory issues, evaluating computer system feasibility/enhancement needs and allocation of resources to meet the Bank's marketing and sales strategy
- Support in ad-hoc project and assist to conduct UAT & LV on various systems enhancements so as to have better customer experience, increase productivity and control effectiveness in daily operations
- Understand the bank policies on data protection, risk & security control and regulatory compliance to comply with requirements; and escalate problem / exception to supervisor or manager immediately
- Review and minimize operational risk within the team
- Timely escalate issue or incident to supervisor
Requirements - Degree holder in business administration, information system or related discipline
- Minimum 8 years of experience in the banking or financial services industry, with a focus on credit card and unsecured lending operations
- Strong leadership and people management skills, with the ability to motivate and develop a team
- Excellent problem-solving and decision-making abilities, with a track record of driving operational efficiency and process improvements
- Good communication skills in English & Chinese
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.