Responsibilities Lead the hotline and chat teams to achieve outstanding quality and efficiency Personally resolve complex/escalated customer issues Analyse performance, spot bottlenecks, and roll out smarter processes Gather and translate business pain points into clear, actionable system requirements for online service platforms. Coach and develop team supervisors to hit (and exceed) targets Oversee system training programs and ongoing support, ensuring teams are fully equipped to maximise new
Morgan McKinley - Hong Kong - Full time
Salary: HK$41k -45k pm