The Company
We are looking for a highly experienced Operations Lead for a Top Tier Bank. This role will lead and deliver large-scale operational programmes involving up to 30+ people, driving execution across multiple workstreams while ensuring da-to-day operational stability.
The Role
- Lead and manage daily operations across assigned banking functions (e.g. payments, settlements, KYC, trustee, account services, or lending operations).
- Ensure operational processes comply with internal policies, regulatory requirements, and risk controls.
- Drive process optimization, automation, and continuous improvement initiatives to enhance efficiency and reduce operational risk.
- Manage operational incidents, issue resolution, and root cause analysis, ensuring timely escalation where required.
- Oversee SLA performance, productivity metrics, and quality standards; implement corrective actions as needed.
- Partner with Technology, Change, Risk, Compliance, and Business teams on system enhancements, migrations, and regulatory initiatives.
- Support audits, regulatory reviews, and internal control assessments, including remediation of findings.
- Lead, coach, and develop operations team members, including resource planning and performance management.
- Prepare management reporting, dashboards, and operational updates for senior stakeholders.
Your Profile
- Bachelor's degree in Business, Finance, Operations Management, or a related discipline.
- 8+ years of banking or financial services operations experience, with at least 3 years in a leadership role.
- Strong understanding of banking operations, operational risk, and regulatory requirements.
- Proven experience in process improvement, change management, and operating model optimization.
- Strong stakeholder management and communication skills, with the ability to work across functions.
- Experience working with core banking systems and operational workflows.
- Proficiency in Excel and operational reporting tools; experience with automation tools is a plus.
- Fluent in English; Cantonese and/or Mandarin is an advantage.
Apply Today
To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.
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